Résumé
Résumé
Résumé
Experience
UX Researcher at Juxtapose
Contract · May 2023
Led effort to identify user segments, create personas, and conduct concept testing for an e-commerce client of Juxtapose
Created and launched survey to 50,000 customers to uncover and identify customer segments
Moderated qualitative interviews with users to dive deeper into user segments and conduct concept and first impression testing
UX Researcher at Calibrate
Contract · Feb 2022 - Feb 2023
First embedded UX Researcher with a focus on internal team and growth research initiatives; worked with Senior UX Research Manager to establish UX Research practice
Onboarded and mentored entry-level UX Researcher
Proposed and led project to socialize UX Research findings organization-wide via the creation of an internal UX Research Portal website and repository structure
Part time
UX Researcher at PairUX
Contract · Jan 2022 - Jul 2022
Performed discovery interviews and usability testing as part of a new reporting dashboard design initiative for homeowner’s insurance client Openly
Conducted research to outline logistics of a PairUX PHD->UXR workshop
Part time
UX Researcher at Hale Sports
Contract · Jan 2021 - Jun 2021
Developed user experience research strategy for a start-up with a focus on athletic team optimization and coach reporting UI
Conducted discovery research on customer portal UI design to identify areas for improvement
Identified barriers in user flow and created mockups for new UI design
UX Research Fellow at Accolade
May 2020 - Aug 2020
Coordinated and moderated remote usability tests via Zoom and Slack, and conducted discovery interviews directly with customers to develop customer user journey map and identify pain points
Led strategy development & interview flow for internal leg of customer-facing research
Utilized qualitative UX research methods (heuristic review, usability tests, interviews) in an Agile setting to prioritize usability issues for customer reporting tool
Part time
UX Research Consultant at West Chester Dance Works
Sep 2020 - Jun 2021
Provided UX Research consultancy on an as-need basis (fundraising campaigns, prospective survey launch, website adaptations)
Advanced Provider Research Specialist at Accolade
May 2019 - Jun 2021
Utilized design thinking to re-design internal team website to increase usability
Increased team-wide task efficiency by designing a use-friendly database shell that has been replicated for most team database needs; led workshop on how to create such databases as a continued education opportunity for peers
Identified gap in process that led to output inconsistency, and developed an interactive, easily updatable troubleshooting document to drive task and new-hire onboarding consistency
Research Assistant at Personality Processes & Outcomes Lab, University of Pittsburgh
Aug 2018 - Apr 2019
Conducted phone screenings and prepared participant visit materials
Instructed participants about their obligations in the study and maintained communication with participants by phone and email
Research Assistant at Conflict Resolution Lab, University of Pittsburgh
Sep 2018 - Jan 2019
Maintained data reliability and consistency by coding videos of couples discussing their highest ranked inter-couple issue using a holistic scale
Education
B.S. in Psychology, Dance Minor
University of Pittsburgh · Pittsburgh, PA
Experience
UX Researcher at Juxtapose
Contract · May 2023
Led effort to identify user segments, create personas, and conduct concept testing for an e-commerce client of Juxtapose
Created and launched survey to 50,000 customers to uncover and identify customer segments
Moderated qualitative interviews with users to dive deeper into user segments and conduct concept and first impression testing
UX Researcher at Calibrate
Contract · Feb 2022 - Feb 2023
First embedded UX Researcher with a focus on internal team and growth research initiatives; worked with Senior UX Research Manager to establish UX Research practice
Onboarded and mentored entry-level UX Researcher
Proposed and led project to socialize UX Research findings organization-wide via the creation of an internal UX Research Portal website and repository structure
Part time
UX Researcher at PairUX
Contract · Jan 2022 - Jul 2022
Performed discovery interviews and usability testing as part of a new reporting dashboard design initiative for homeowner’s insurance client Openly
Conducted research to outline logistics of a PairUX PHD->UXR workshop
Part time
UX Researcher at Hale Sports
Contract · Jan 2021 - Jun 2021
Developed user experience research strategy for a start-up with a focus on athletic team optimization and coach reporting UI
Conducted discovery research on customer portal UI design to identify areas for improvement
Identified barriers in user flow and created mockups for new UI design
UX Research Fellow at Accolade
May 2020 - Aug 2020
Coordinated and moderated remote usability tests via Zoom and Slack, and conducted discovery interviews directly with customers to develop customer user journey map and identify pain points
Led strategy development & interview flow for internal leg of customer-facing research
Utilized qualitative UX research methods (heuristic review, usability tests, interviews) in an Agile setting to prioritize usability issues for customer reporting tool
Part time
UX Research Consultant at West Chester Dance Works
Sep 2020 - Jun 2021
Provided UX Research consultancy on an as-need basis (fundraising campaigns, prospective survey launch, website adaptations)
Advanced Provider Research Specialist at Accolade
May 2019 - Jun 2021
Utilized design thinking to re-design internal team website to increase usability
Increased team-wide task efficiency by designing a use-friendly database shell that has been replicated for most team database needs; led workshop on how to create such databases as a continued education opportunity for peers
Identified gap in process that led to output inconsistency, and developed an interactive, easily updatable troubleshooting document to drive task and new-hire onboarding consistency
Research Assistant at Personality Processes & Outcomes Lab, University of Pittsburgh
Aug 2018 - Apr 2019
Conducted phone screenings and prepared participant visit materials
Instructed participants about their obligations in the study and maintained communication with participants by phone and email
Research Assistant at Conflict Resolution Lab, University of Pittsburgh
Sep 2018 - Jan 2019
Maintained data reliability and consistency by coding videos of couples discussing their highest ranked inter-couple issue using a holistic scale
Education
B.S. in Psychology, Dance Minor
University of Pittsburgh · Pittsburgh, PA
Experience
UX Researcher at Juxtapose
Contract · May 2023
Led effort to identify user segments, create personas, and conduct concept testing for an e-commerce client of Juxtapose
Created and launched survey to 50,000 customers to uncover and identify customer segments
Moderated qualitative interviews with users to dive deeper into user segments and conduct concept and first impression testing
UX Researcher at Calibrate
Contract · Feb 2022 - Feb 2023
First embedded UX Researcher with a focus on internal team and growth research initiatives; worked with Senior UX Research Manager to establish UX Research practice
Onboarded and mentored entry-level UX Researcher
Proposed and led project to socialize UX Research findings organization-wide via the creation of an internal UX Research Portal website and repository structure
Part time
UX Researcher at PairUX
Contract · Jan 2022 - Jul 2022
Performed discovery interviews and usability testing as part of a new reporting dashboard design initiative for homeowner’s insurance client Openly
Conducted research to outline logistics of a PairUX PHD->UXR workshop
Part time
UX Researcher at Hale Sports
Contract · Jan 2021 - Jun 2021
Developed user experience research strategy for a start-up with a focus on athletic team optimization and coach reporting UI
Conducted discovery research on customer portal UI design to identify areas for improvement
Identified barriers in user flow and created mockups for new UI design
UX Research Fellow at Accolade
May 2020 - Aug 2020
Coordinated and moderated remote usability tests via Zoom and Slack, and conducted discovery interviews directly with customers to develop customer user journey map and identify pain points
Led strategy development & interview flow for internal leg of customer-facing research
Utilized qualitative UX research methods (heuristic review, usability tests, interviews) in an Agile setting to prioritize usability issues for customer reporting tool
Part time
UX Research Consultant at West Chester Dance Works
Sep 2020 - Jun 2021
Provided UX Research consultancy on an as-need basis (fundraising campaigns, prospective survey launch, website adaptations)
Advanced Provider Research Specialist at Accolade
May 2019 - Jun 2021
Utilized design thinking to re-design internal team website to increase usability
Increased team-wide task efficiency by designing a use-friendly database shell that has been replicated for most team database needs; led workshop on how to create such databases as a continued education opportunity for peers
Identified gap in process that led to output inconsistency, and developed an interactive, easily updatable troubleshooting document to drive task and new-hire onboarding consistency
Research Assistant at Personality Processes & Outcomes Lab, University of Pittsburgh
Aug 2018 - Apr 2019
Conducted phone screenings and prepared participant visit materials
Instructed participants about their obligations in the study and maintained communication with participants by phone and email
Research Assistant at Conflict Resolution Lab, University of Pittsburgh
Sep 2018 - Jan 2019
Maintained data reliability and consistency by coding videos of couples discussing their highest ranked inter-couple issue using a holistic scale